CALL CENTRE EXECUTIVE

Job Description

We are seeking motivated and customer-focused Call Centre Executives to join a well-established bank in Sri Lanka. The ideal candidate will handle customer inquiries, provide accurate information about banking products and services, resolve customer concerns professionally, and deliver excellent customer service over the phone. Strong communication skills, a positive attitude, and the ability to work in a fast-paced environment are essential. Previous experience in customer service or a call centre is an advantage, but motivated fresh candidates are also encouraged to apply.

Key Responsibilities

• Attend and resolve customer inquiries passionately
• Go beyond and deliver exceptional service
• Work collaboratively with team members to ensure a seamless customer experience
• Address customer complains and requests with a commitment to delivering on promises

Qualifications

• Age should be below 24 years
• Energetic and enthusiastic
• Must be a team player with good communication and interpersonal skills
• Being conversant in all three languages (English, Sinhala, Tamil) will be added advantageous
• Be flexible to work on shift – based schedules, including weekends
• Previous experience in Call Centre, Operations or Customer Care is preferrable