Customer Care Agent – Nugegoda

Job Description

We are looking for a friendly and efficient Customer Care Agent to join our educational center. The role involves providing excellent support to students, parents, and prospective clients, addressing inquiries, resolving concerns, and ensuring a smooth customer experience.

Key Responsibilities:

• Respond to inquiries about courses, schedules, fees, and admission processes via phone, email, chat, and in-person interactions.
• Handle complaints or concerns from students and parents, offering timely and appropriate solutions.
• Provide information about the center’s programs, certifications, and extracurricular activities.
• Maintain and update customer records, including student profiles and attendance data, in the system.
• Coordinate with the academic and administrative teams to address scheduling or class-related issues.
• Proactively follow up on inquiries and ensure customer satisfaction.

Key Requirements:

• Passed GCE A/L s
• Following or complete degree or diploma
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office
• Ability to multitask and handle diverse customer needs.